FREQUENTY ASKED QUESTIONS
What is the status of my order and when should I expect it to arrive?
Processing Time
Orders usually ship the same business day if placed before 9am MST (11am EST).
Processing can take up to 2 business days.
No weekend delivery — Friday–Sunday orders are processed Monday.
đźšš Shipping Methods & Delivery Estimates
| Method | Processing Time | Shipping Time | Total Delivery Time |
|---|---|---|---|
| Standard Shipping | 1–2 business days | 3–7 business days | 4–8 business days |
| Three Day Shipping | 1 business day | 3 business days | 4 business days |
| Next Day Air | 1 business day | 1 business day | 2 business days |
| 2nd Day Air | 1 business day | 2 business days | 3 business days |
📦 Tracking & Couriers
USPS First Class / Priority Mail → No tracking numbers provided.
FedEx → Automated tracking email sent once shipped. If not received, tracking can be requested after 3–4 days.
UPS deliveries → Notification slips may be misplaced; check directly with your courier.
Do you ship to Canada?
Yes, but there are no restrictions.
Do you ship Internationally?
Every country has its own rules and regulations regarding airguns, and compliance is essential before ordering internationally.
🌍 International Shipping Policy Overview
Country-specific laws — each destination has unique restrictions on caliber, power limits, and licensing requirements.
Age verification — most countries require buyers to be at least 18 years old, with ID checks before shipping.
Approved destinations — shipments are only made to countries where airgun imports are legally permitted.
Documentation — some regions may require import permits or proof of compliance with local firearm/airgun laws.
Courier handling — delivery times and tracking availability vary depending on carrier and destination.
📦 What This Means for You
Orders are processed only if the destination country allows airgun imports.
You may need to provide legal identification or permits depending on local law.
If unsure, it’s best to contact customer support directly for clarification.
Do you ship to Military addresses?
Yes we do. Please choose the USPS shipping option at checkout.
Can you ship CO2 to Hawaii, Puerto Rico, or Military addresses?
NO, CO2Â is compressed gas and must be shipped via UPS Ground.
How much is shipping
Here’s a clear breakdown of your shipping options and costs so you can plan around delivery times and refunds:
đźšš Shipping Options
One Day Service — fastest option; arrives the next business day after processing.
Two Day Service — arrives within two business days after processing.
Standard Shipping — 1–2 business days processing + 3–7 business days transit (total 4–8 business days).
⏱ Processing Details
Items in stock usually ship the next business day if ordered early.
Processing can take up to 2 business days.
No weekend shipping — Friday–Sunday orders are processed Monday.
đź’µ Calculating Shipping Costs
Add items to your cart.
Fill out the first page of checkout with your address.
Select your preferred shipping method.
The shipping total appears in the right-hand column.
No credit card or email required to get a quote, and the system does not store your info.
📦 Refund Policy Notes
If you refuse a shipment, shipping costs are non-refundable.
If you used a free ground shipping coupon, up to $15 may be deducted from your refund.
This means if your order is time-sensitive, choosing One Day or Two Day service is the safest way to guarantee quick delivery.
What is the Warranty on my airgun?
We value your trust in our products, and we want you to feel confident about your purchase. Here’s what you should know about warranties:
Coverage: Our air guns and firearms are backed by manufacturer warranties that cover defects in materials or workmanship.
Duration: Warranty periods vary by brand — some offer 1 year, others several years, and a few even lifetime coverage.
Exclusions: Damage caused by misuse, accidents, poor maintenance, or unauthorized modifications is not covered. Consumables like COâ‚‚ cartridges or ammunition are excluded.
Registration: Certain manufacturers require product registration to activate the warranty.
Authorized service: To keep your warranty valid, repairs must be done at approved service centers.
Transferability: Some warranties apply only to the original buyer, while others can transfer if the product is resold.
What is the warranty on my Tactical Gear?
Any tactical equipment that has been worn or used is not returnable. We will only accept returns for a refund or exchange if the item is damaged. Only damaged stitching is considered defective! The user is responsible for any damage caused by use or test fitting, and we won’t replace the item.
My airgun broke. Does Adam Hugh sell parts?
No, we don’t sell or stock parts. Kindly get in touch with the customer care division of the manufacturer.
If I do not like what I ordered can I return it for a refund?
Indeed. As long as the item is brand-new, unopened, and unused, Adam Hugh will accept returns. Except in situations when the item is damaged, shipping costs are not refundable. Simply return the things to us within 60 days of the delivery date for a replacement or refund if, for any reason, your order does not arrive in premium condition or if you are not entirely pleased with any of our products. If the item was returned due to buyer’s regret or if it did not arrive damaged or defective, there is a 20% restocking fee. We will only take unopened, brand-new, and marketable items, with the exception of damaged ones. Adam Hugh cannot accept returns of items sent to the manufacturer for warranty repairs. Before providing refunds or replacement orders, we examine every returned item. If we are unable to replicate the customer’s justification for returning the item, we will automatically deduct a 20% restocking fee.
Do you repair airguns, pellet guns, or bb guns?
No, we don’t do any repairs. Please get in touch with the customer support divisions of the manufacturers.
I have an old "enter name of old airgun here"? Can you tell me what it's worth or how to get parts for it?
Regretfully, neither information nor a method for valuing vintage airguns are available to us. Additionally, we don’t fix any airguns.
How do I return an item?
Returns
We want you to have the best possible shopping experience at Adam Hugh. We maintain a straightforward return policy and stand behind the goods we sell. Within 60 days of receiving your order, you can return the majority of items* for a refund or replacement if you’re not happy.
Ammunition is one of the goods (this list is subject to change) that cannot be returned; if there is a flaw, please follow the warranty procedure for a repair.
Within 30 days after receiving your order, you can return defective items for a complete refund (including shipping), along with the original packaging and any accessories. Adam Hugh cannot accept returns of items sent to the manufacturer for warranty repairs.Â
Return Shipping
For authorized domestic returns (within the 60-day return window) of faulty or shipping-damaged goods, Adam Hugh will supply a return shipping label. Please be aware that there are no refunds for any additional shipping costs.
We are unable to offer return shipping labels to international clients due to current international shipping regulations. We will reimburse your return shipping costs if you have a qualifying return. Please email us at support@adamhugh.co with a legitimate receipt of the charges. Refunds for shipping costs are subject to review and denial.
There is an error on my order, what do I do?
Please let us know right away if you discover a mistake on your order. Kindly visit this link and call or emails. Please include your order confirmation number, your full name, and the email address you used to place the order. give a succinct description of what is damaged or absent. During the workweek, we will react with a solution within 24 hours.
Can I speak to a live person?
To talk with a representative, please give us a call at (662) 889-4716. This line is an order. To place your order or if you have any questions prior to placing your order, please give us a call at this number. After reading our FAQ page, send us an email if you have any questions about customer support.
How can I remove myself from your mailing list?
Every email we send has a link to an unsubscribe page at the bottom. You can stop subscribing at any time.
How can I be sure my credit card is secure?
To protect your card information, we employ cutting-edge SSL encryption. Purchasing from us is safe and simple!
Where are you located?
Boulder, Colorado is home to both our primary warehouse and offices. On occasion, we also ship from warehouses in New York, Texas, Florida, Kentucky, Ohio, and California. If you would like to get in touch with us via mail, please send any letters to:
1234 Aspen Ridge Drive, Boulder, CO 80302
Can I place an order by telephone?
Sure, give +1 (662) 889-471 a call. This is just an order line. If you have any questions about customer support, including returns, tracking numbers, etc., we strongly advise you to email us.